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    Shipping & Refund Policy - PLEASE READ


    ALL items are built to order.  Please allow a turn around time of 7-10 days to allow for your build.  The winter and holiday seasons may extend the lead time.

    ALL items are shipped to you brand new and built to your order via UPS .

    Upon receiving a shipping confirmation Radiant Heat USA will forward an email to our customers with the shippers tracking information for your convenience to follow your item while in transit to your shipping address.



    Full Refunds are available within 30 days of purchase.  Please keep your original packaging in the event a refund or exchange is requested.  Items returned for exchange or refund must have an RMA # from Radiant Heat USA and shipped back to the factory at buyers expense.  The buyer will be billed shipping expense for exchanged items.  Returned and exchanged items are subject to a restock fee and refunds will be contingent on the factory examination of the condition of the item.

    There is a fee of 25% of actual retail cost (not sale price), plus shipping, for restock and refurbishing of returned, exchanged, or refunded units.